Refund policy
Refund Policy
We want our customers to be satisfied with their purchase. If you are not completely happy with your order, please review our policy below.
Returns
Returns are accepted within 10 days of delivery if the item is:
• Unused
• In its original condition
• In its original packaging
Items that show signs of use, damage, or alteration may not be eligible for a return.
Non-Returnable Items
Certain items may be non-returnable, including:
• Final sale items
• Gift cards
• Items damaged due to misuse or normal wear and tear
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping Costs
Shipping costs are non-refundable, unless the return is due to our error.
Contact Us
For any questions about returns or refunds, please contact us at support: (whiskerscalm@gmail.com)